Date:         Fri, 2 Sep 2011 14:11:42 -0400
Reply-To:     Rowan Tipton <uther@DRAGONHOME.ORG>
Sender:       Vanagon Mailing List <vanagon@gerry.vanagon.com>
From:         Rowan Tipton <uther@DRAGONHOME.ORG>
Subject:      Re: Friday: Tech Support
Comments: To: The Bus Depot <vanagon@BUSDEPOT.COM>
In-Reply-To:  <981FCF1EB5D84274BC1B20B6BA1EDC19@RON>
Content-Type: text/plain; charset=us-ascii

I once owned a small truck stop and tire dealer.  I sold a set of tires to a rather nice somewhat 
spacey woman.  There was construction at her house and about a week after she got her new 
tires she called to say one had a nail in it and was flat.  I told her that if she could get someone 
to take it off and bring it to me I would fix it or repair it under the road hazard warrantee.

She showed up at the shop about three hours later.  She couldn't get anyone to take it off
so she decided to just drive in.  On the flat.  ~45 miles!  She couldn't understand why I couldn't
fix it nor why I wanted to see her a new wheel!

r



On Sep 2, 2011, at 1:44 PM, The Bus Depot wrote:

> Our Customer Service department here at the Bus Depot has similar stories.
> Stuff like this....
> 
> 
> "This is the 4th defective Vanagon fuel pump I've had in a row from 3
> different retailers.  No matter which one I install, my Vanagon still runs
> like cr*p.  Can you sell me a fuel pump that works?"
> 
> ...or...
> 
> "I just bought a brand new muffler from you, and when I hold it up against
> the existing 20 year old tweaked and rusted header pipes and mounts on my
> Vanagon, the flanges don't line up exactly.  Obviously the muffler is made
> wrong.  Please send me one that has a flange in the right place."
> 
> ...or....
> 
> "I bought an item off of Ebay or The Samba really cheap from a private
> seller. I think it was originally purchased from the Bus Depot. When I
> received it I was shocked to discover that it was missing parts and didn't
> work. How do I return it to you for a warranty replacement? Can you send me
> a prepaid shipping label?"
> 
> ...or...
> 
> "I received a part that looked absolutely nothing like what I need.  I spent
> the afternoon modifying it with a crowbar, a blow torch, a jackhammer, and a
> small nuclear device, but it still won't fit. Please issue me an RA number
> so I can return it for a full refund."
> 
> 
> 
> - Ron Salmon
>  The Bus Depot, Inc.
>  www.busdepot.com
>  (215)  234-VWVW
> 
> _____________________________________________
> Toll-Free for Orders by PART # :  1-866-BUS-DEPOT