Date: Wed, 17 Jan 2007 15:33:37 -0500
Reply-To: JP <jpbeauch@GMAIL.COM>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: JP <jpbeauch@GMAIL.COM>
Subject: re : Re: Moral question--no Bob-related content
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Benny Boy,
Relax....
They are bad people everywhere. That said, apart from myself I know others
good customer of yours! At least a couple of them with whom you never had
problem to get paid. Some of them actually offered more money than you were
asking!
But I know what you mean. I my line of business I also faces these
situations. Over the years I've learned the patern. It always those who wish
o rush you and those for who you make room..that never wants to pay you.
Well, it seems you still in the learning process of reading peoples. So far
you've learned it the hard way! Keep going and try to identify the patern
next time a customer walks in!
Remember when we first met? You told me these kind of story and my answer
was that you were to good and not to precautious! It 's in you (like me) and
you prefer to trust peoples instead of believing they can't be!
JP
------------------------------
>
> Date: Wed, 17 Jan 2007 12:21:33 -0500
> From: Benny boy <huotb@VIDEOTRON.CA>
> Subject: Re: Moral question--no Bob-related content
>
> First, Frank, NEVER take check! overall, somes customers... still owe
> me...
> over 2500$, when i started i didn't have a "credit card machine".
> "I'll comme back next week Ben, hve no worry"
> Pffffffffffff..... (and we are not talking about customers who kept tools
> forgotten in their van!)
>
> Customers are as bad as mechanic, period. So, everyone is bad! it's a sad
> world :-)
>
> As for the question, simple, for me, i work on 1 vehicle, easy, i find
> every
> single problem, period. This is the difference between a "General"
> mechanic
> who works on every kind of car. Now, of course there is some more dificult
> problem, being in general electronic/FI/electic problem. Now, that said, i
> still didn't answer your question... it is is call "communication" bro!
>
> If i see a strange problem, lets say for the sake of the discussion that
> i'm
> not sure to fix it, i will SPEAK, yes, SPEAK with the customer and tell
> him
> that first, it could take many hours and i may NOT find the problem... so,
> are you still willing to PAY every single hour that i will spend on your
> van
> trying to fix it? DO YOU AGREE TO THAT SIR!!!!
> IF NOT, i will work on SOMETHING else, to make money so i can PAY the
> bill!!!!!!
>
> Another story (men, it'soooo cold in the shop that i cannot work, even
> typing is dificult - -26C outside), the guy come in the shop, he as 2
> electrical problems, strange one, i'm busy, but he on it's way east and as
> 2
> young children, i make room in the shop, he goes away, he comme back a few
> hours later, the dash is all appart, i still didn't find the first
> problem,
> he is impatient, it's 7pm, i'm hungry but keep on working, i tell him to
> go
> away again and call me later... at 10pm, i have fix and found the "Short"
> that cause the 2 problem, of course it was not a "Stock wiring" problem
> but
> something that was done by a PO.... but i have to put everything back
> togeher, it's now 11pm, i'm done, he come back and tell me it took too
> many hours.... can i arrange something... lower the # of hours a bit...
>
> My answer was simple, if you don't pay me i will burn your van you stupid
> imbecile! i have spent all night working, i moved other people for you, i
> didn't eat, i'm tired...
>
> I have learn something, i'm very helpfull and nice with.... nice and
> understanding folks... the rest, well, they will pay big money! learn to
> behave in life.
>
> AND DON'T TELL ME that some of you would never do so... you are also
> customers, nd when it's time to pay you are transforming into somekind of
> monster. I understand that there is "crooked" mechanic... there is also
> dedicated and honest one... Me, a have lost TOO many hours working for
> almost nothing, i was sometime afraid to tell the customer the true hours
> it
> took me to fix and find problemes tinking it took me too long from lack of
> experience... but i was wrong, today, it take me about the same ammount of
> hours for the same problem... AND I DON'T charge more hours than the real
> #.
>
> So that said, communication is the conclusion, and / or if you really
> think
> you canot fix the problem, be humble and don't do it... else i WANNA be
> paid
> for the time i work on your van.... i a'm tired of customers putting
> slowly
> 20$ after 20$ on the desk after a job and they look into my eyes like they
> think i will say stop, it's enough... don't give me the total... keep some
> for you...
>
> A mechanic point of view
> Ben
>
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