Date: Fri, 17 Dec 2004 12:59:27 -0800
Reply-To: David Marshall <mailinglist@FASTFORWARD.CA>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: David Marshall <mailinglist@FASTFORWARD.CA>
Subject: Re: Sorry didn't mean to ignore- Work in Progress
In-Reply-To: <002c01c4e477$d1682100$6500a8c0@DELL>
Content-Type: text/plain; charset="us-ascii"
Ken,
I agree with your points on email - they are very helpful for everyone. I
face many of the same issues as well so you are not alone in your
frustrations. I would have to add one more thing for everyone. When
replying to an email, INCLUDE PREVIOUS DIALOG. Nothing irks me more than a
completely out of context email that assumes that I know all that has
happened in previous emails. I'm good, but sometimes not THAT good. Even a
recap of key points in case you want to condense things a little.
David Marshall
Fast Forward Automotive Inc.
4356 Quesnel-Hixon Road
Quesnel BC Canada V2J 6Z3
http://www.fastforward.ca mailto:sales@fastforward.ca
Phone: (250) 992 7775 FAX: (250) 992 1160
- Vanagon Accessories and Engine Conversions
- Vanagon, Transporter and Iltis Sales and Importation
- European Lighting for most Volkswagen models
Due to the large volume of email we receive, PLEASE include previous
emails when responding. This will allow us to read the complete dialogue
in one message and will result in quicker and more accurate responses.
-----Original Message-----
From: Vanagon Mailing List [mailto:vanagon@gerry.vanagon.com]On Behalf
Of Kenneth Wilford
Sent: December 17, 2004 12:34 PM
To: vanagon@GERRY.VANAGON.COM
Subject: Sorry didn't mean to ignore- Work in Progress
I am sorry I didn't mean to ignore anyone. We have been super busy the
last three weeks. Basically we are moving from our present location to
a new shop which should be bigger and better. Along with the move I am
also renovating the inside of the shop and still trying to juggle
mechanical work, parts sales, and of course many Christmas related
activites with family and church. Hopefully things will calm down next
week or so.
About why vendors sometime ignore people in general:
1. So many emails- We get so many emails every day. I filter mine
really well with the help of microsoft outlook. However I still have so
many emails with questions about parts or just general help questions.
I try to take some time every day to look over them and answer them all.
Sometimes they get accidentally deleted.
2. Email Confusion - Sometimes people send emails with no subject (this
is very bad) and they just don't jump out at you. Sometimes you get two
similar emails from two different people about a similar problem or part
and then you think you have answered both when really you have only
answered one.
3. Customer ignores email- Many times you take time to answer the email
in detail and the person calls you only to ask you all of the same
questions they had in their email. When I ask them "Didn't you get the
email I sent you?" They say they haven't had a chance to check it yet.
If you want to get your emails read and responded to here are some
hints:
1. Put your name and what you want in the subject- That way they are
sure to know who it is and what they want.
2. Make your email really short and to the point- telling me your life
story is inspiring however I may become so emotionally moved by your
story that the tears in my eyes may block out the text where you
actually ask for a part or a question.
3. If you decide to get the part from someone else or something else
happens that you are not going to buy the parts you were asking about,
you should drop the person a short note to tell them thanks and what you
decided to do. It is frustrating to spend a lot of time with someone
and then never hear from them again. If we did something wrong we would
like to know about it so that it can be corrected in the future, etc.
I am sure that other vendors are like me. Very busy (which is good) but
also very anxious to treat our customers in the best way we know how.
We will continue to strive to do this. I appreciate your patience.
Thanks,
Ken Wilford
John 3:16
http://www.vanagain.com
http://www.strictlyvwauctions.com
http://www.eurovan.org
http://www.vwcabrio.org
Phone: (856)-327-4936
Fax: (856)-327-2242
