Date: Tue, 25 Jul 2000 09:15:31 -0400
Reply-To: Chris Stinson <chstinson@earthlink.net>
Sender: Vanagon Mailing List <vanagon@gerry.vanagon.com>
From: Chris Stinson <chstinson@earthlink.net>
Subject: Parts Place preys on its "customers"
In-Reply-To: <200007250403.VAA18624@penguin.prod.itd.earthlink.net>
Content-Type: text/plain; charset="us-ascii" ; format="flowed"
For what it's worth, a copy of this email was faxed to Parts Place at
1-248-373-5950. Good luck, Melissa.
Dear Parts Place and Jack Finn,
With reference to the story below, please remove my name from your
mailing list.
Chris Stinson
P.O. Box 88
Free Union, VA 22940
Your behavior below is reprehensible. Why not *build* customer
satisfaction by offering Melissa the chance to buy her van back based
on a fair charge for the mechanical repairs??? Do you really think
you're enhancing your reputation by offering to sell the van to her
at market value??? Do you really want the reputation of being a
company that preys on your customer's ignorance??? Do you think your
behavior meets the spirit of the "Satisfaction Guarantee" on page
BC-10 of your 1999/2000 Master Catalog "If for any reason our product
does not meet your expectations, we'll quickly resolve any issue to
your satisfaction through technical assistance, exchanges, credit, or
refund." ???
Unless I hear that Melissa is satisfied with a different outcome, I
will not purchase from you again. (You can check your records to see
that I have purchased more than a nominal amount from you in the
past).
Chris
>------------------------------
>
>Date: Mon, 24 Jul 2000 22:29:11 EDT
>From: Melissa Hohauser-Thatcher <Vwvangrrl@aol.com>
>Subject: Just some food for thought
>
>This was going to be a letter of farewell, but I found out today it is also a
>letter of warning?
>My '90 has been sitting in my driveway since February needing a head job and
>a couple of other inconsequential repairs that basically made it a lawn
>ornament. I recently decided that I could not attempt the head job alone and
>couldn't afford it so I called PARTS PLACE, INC in Auburn Hills, MI to see
>what they might be able to do for me. They hauled it and I followed 24 hours
>later to find out what they could give me. I know this place from a friend
>with a Vdub shop on the other side of the state. $200 and some tears later I
>departed.
>Today I received a phone call from the man who I dealt with - JACK FINN - who
>owns the PARTS PLACE, INC and he gave me the third degree -
>When someone buys something and the condition of that thing is different than
>originally thought - it's still a deal right? He goes on with this line of
>question for about three minutes and then tells me that my van was fine - the
>engine problems were "inconsequential" and they've fixed it up and had it for
>sale at PARTS PLACE, INC for $3500. He asked If I wanted to buy it back from
>him for that price.
>Well, there's the story - take from it what you will. I will continue to
>search for the van that is mine - in the meantime I'll keep the name
>vwvangrrl@aol.com if anyone wants to write.
>I hope this story makes you think before you sell - or to whom you sell - or
>to whom you trust your van for mechanical info. And maybe you could find
>someone else to deal with if you're already dealing with PARTS PLACE, INC in
>Auburn Hills, MI.
>I sure feel screwed - although I always thought that rollergirl (the van) and
>screwing would come together in a much different way!
>Thanks for all of the help and interesting info.
>melissa
>
>------------------------------
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